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FAQ

DO I NEED TO REGISTER BEFORE PLACING AN ORDER?

You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free and will save you time for future purchases. Click here to register.

WHY SHOULD I BECOME A REGISTERED USER?

You will not be required to re-enter your shipping or billing addresses every time you order online. Wherever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.

HOW CAN I CHANGE MY ACCOUNT INFORMATION

As soon as you log on to your account with your email address and password, it will direct you to your account overview to update/edit your account information.

WHY IS ALL YOUR PRICES LISTED IN CANADIAN FUNDS?

At this point in time, our payment system is set up to handle Canadian dollars only.

IS MY PRIVACY AND PERSONAL INFORMATION SECURE ON YOUR SITE?

Shopping on our site is safe and secure. You may read more about confidentiality here.

CAN I MODIFY OR CANCEL MY ORDER?

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

WHAT DELIVERY OPTIONS DO I HAVE?

We offer ground and express shipping options. Free ground shipping is available to all Canadian provinces with purchase of $150.00 or more.

HOW DO I TRACK MY PACKAGE AFTER IT HAS BEEN SHIPPED?

Vous recevrez un courriel de confirmation dès que votre commande sera expédiée. Le courriel vous fournira un numéro de suivi pour votre coli et un hyperlien vers le site web du transporteur.

WHAT IS YOUR RETURN POLICY?

Return limitations apply. Please view the full details of our return policy.

HOW SOON WILL I RECEIVE A REFUND FOR MY RETURNS?

Please allow 2 to 3 weeks for your account to be credited, and 1 to 2 billing cycles for the credit to appear on your statement.

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