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Purchase Guide

HOW TO BUY

Buy on www.uchuumontreal.com is really easy. You just have to follow the following steps:

  1. Choose the category (Dresses, Shirts, Pants, etc.) by which you are interested
  2. View the product(s) you are interested in. By clicking on the picture, you can enlarge the photo to better see the product and its technical aspects (detailed description, composition, sizes, availability, etc.)
  3. Select the item you are interested in, its color (if applicable), and the desired size. Add it to your cart by clicking on the “Add to cart” button. You can then continue to buy or place your order.
  4. If you want to validate your order, click on the shopping cart icon (top right on the screen). Then just register or not.
  5. Choose a shipping mode
  6. Choose your method of payment
  7. Confirm your order
  8. You will receive a confirmation by email

PAYMENT

For your purchase we accept the following payment methods: Visa / Mastercard / Amex

At www.uchuumontreal.com, we use the latest technology to protect your payment data and ensure that it is processed in a secure environment.

Our e-commerce platform has several certificates of good practice in management and information security as well as compliance with Data Security standards in the payment card industry. The strictest recommendations and standards are followed to ensure a shopping experience in a highly secure and private environment.

SHIPPING

Where can I receive my order?

It can be sent to an address selected by you (home, work, etc. – never a PO Box) within Canada and USA.

What delivery options do I have?

You can choose between Standard Home Delivery, Express Home Delivery, and Store Delivery.

Standard Home Delivery : :

Montreal area: 2-4 working days after receiving your order confirmation

Quebec region: 4-6 working days after receiving your order confirmation

Rest of Canada : 6-8 working days after receiving your order confirmation

USA : 8 working days after receiving your order confirmation

Express Home Delivery :

Montreal area : 1 working day after receiving your order confirmation

Quebec region : 1 working day after receiving your order confirmation

Rest of Canada : 2 working days after receiving your order confirmation

Store Delivery :

1 working day after receiving your order confirmation

How much do I pay for delivery service?

For cities within Canada:

Standard: 8$ – Free over $150 before taxes

Express: $25

Store Delivery : Free

For US cities: Standard: $12 CAD – Free over $300 before taxes

Orders shipped outside Canada are subject to import duties and taxes that can not be determined at the time of purchase. Any additional costs, usually collected once the shipment arrives in your country, are the responsibility of the customer.

How can I track my parcel? As soon as we deliver your order to Postes Canada we will send you a shipment confirmation email with the delivery information and a link to track your order online.

RETURN AND EXCHANGE

How to return?

For Canada :

Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.

Drop the parcel off at the Postes Canada of your choice. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.

You can expect to receive a refund within 14 days after the parcel is back to us. Once we have processed the return you will receive a return and refund confirmation email.

If you have any difficulties with the return process, you can reach us from Monday to Friday between 9:00 am and 5:00 pm at info@ugroupmontreal.com

For the USA: Please send an email to info@ugroupmontreal.comindicating the number of your order, your last name, first name and address. We will send you by email a return label..

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