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Purchase Guide
HOW TO BUY
Buy on www.uchuumontreal.com is really easy. You just have to follow the following steps:
- Choose the category (Dresses, Shirts, Pants, etc.) by which you are interested
- View the product(s) you are interested in. By clicking on the picture, you can enlarge the photo to better see the product and its technical aspects (detailed description, composition, sizes, availability, etc.)
- Select the item you are interested in, its color (if applicable), and the desired size. Add it to your cart by clicking on the “Add to cart” button. You can then continue to buy or place your order.
- If you want to validate your order, click on the shopping cart icon (top right on the screen). Then just register or not.
- Choose a shipping mode
- Choose your method of payment
- Confirm your order
- You will receive a confirmation by email
PAYMENT
For your purchase we accept the following payment methods: Visa / Mastercard / Amex
At www.uchuumontreal.com, we use the latest technology to protect your payment data and ensure that it is processed in a secure environment.
Our e-commerce platform has several certificates of good practice in management and information security as well as compliance with Data Security standards in the payment card industry. The strictest recommendations and standards are followed to ensure a shopping experience in a highly secure and private environment.
SHIPPING
Where can I receive my order?
It can be sent to an address selected by you (home, work, etc. – never a PO Box) within Canada and USA.
What delivery options do I have?
You can choose between Standard Home Delivery, Express Home Delivery, and Store Delivery.
Standard Home Delivery : :
Montreal area: 2-4 working days after receiving your order confirmation
Quebec region: 4-6 working days after receiving your order confirmation
Rest of Canada : 6-8 working days after receiving your order confirmation
USA : 8 working days after receiving your order confirmation
Express Home Delivery :
Montreal area : 1 working day after receiving your order confirmation
Quebec region : 1 working day after receiving your order confirmation
Rest of Canada : 2 working days after receiving your order confirmation
Store Delivery :
1 working day after receiving your order confirmation
How much do I pay for delivery service?
For cities within Canada:
Standard: 8$ – Free over $150 before taxes
Express: $25
Store Delivery : Free
For US cities: Standard: $12 CAD – Free over $300 before taxes
Orders shipped outside Canada are subject to import duties and taxes that can not be determined at the time of purchase. Any additional costs, usually collected once the shipment arrives in your country, are the responsibility of the customer.
How can I track my parcel? As soon as we deliver your order to Postes Canada we will send you a shipment confirmation email with the delivery information and a link to track your order online.
RETURN AND EXCHANGE
If I am not satisfied with my item, can I return it?
We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days from the date of delivery to return it.
For orders delivered in the US, you have 18 days from the date of delivery to return it.
Can I return all the items?
Reduced items cannot be refunded and are considered as final sale.
Am I charged for the returns?
We will refund the value of any returned items to which we will deduct a 5$ + taxes restocking fee for orders shipped within Canada and 10$ + taxes for orders shipped to the US.
Please note that in both cases we do not reimburse any additional fees that your financial institution may charge you, and that shipping charges are non-refundable.
What are the conditions to return an item?
We ask that items are returned:
– Clean (no deodorant, perfume or make-up stains),
– Unworn
– In its original packaging and have all their tags on.
How to return?
For Canada :
1. Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
2. Drop the parcel off at the Postes Canada of your choice. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
3. You can expect to receive a refund within 14 days after the parcel is back to us. Once we have processed the return you will receive a return and refund confirmation email.
If you have any difficulties with the return process, you can reach us from Monday to Friday between 9:00 am and 5:00 pm at info@ugroupmontreal.com
For USA :
Please send an email to info@ugroupmontreal.com indicating the number of your order, your last name, first name, and address. We will send you by email a return label.
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