Purchasing items on www.uchuumontreal.com is really easy, follow these steps :
We accept the following major credit cards: Visa / Mastercard / Amex
At www.uchuumontreal.com, we use the latest technology to protect your payment data and ensure that it is processed in a secure environment.
Our e-commerce platform has several certificates of best practices in management and information security as well as compliance with data security standards in the payment card industry. The strictest recommendations and standards are followed to ensure a shopping experience in a highly secure and private environment.
It can be sent to an address selected by you (home, work, etc. – never a PO Box) within Canada, USA, and to the following European countries: Belgium, France, Germany, Italy, Portugal, Spain, and UK.
For all other countries, please contact us at firstname.lastname@example.org
You can choose either Standard Home Delivery, Express Home Delivery, or Store Delivery.
Standard Home Delivery:
Montreal area: 2-4 working days after receiving your order confirmation
Quebec region: 4-6 working days after receiving your order confirmation
Rest of Canada: 6-8 working days after receiving your order confirmation
USA: 8 working days after receiving your order confirmation
Europe: An average of 15 days (can change)
Express Home Delivery (Canada only):
Montreal area: 1 working day after receiving your order confirmation
Quebec region: 1 working day after receiving your order confirmation
Rest of Canada: 2 working days after receiving your order confirmation
Store Delivery (Canada only):
1 working day after receiving your order confirmation
For cities within Canada:
Standard: 9$ – Free over $300 before taxes
Store Delivery: Free
For US cities:
Standard: $17 CAD – Free over $500 before taxes
For European cities:
UPS Standard : 50$ CAD (+/- 30 euros)
For other countries:
Please contact us at email@example.com
Orders shipped outside Canada are subject to import duties and taxes that cannot be determined at the time of purchase. Any additional costs, usually levied once the shipment arrives in your country, are the responsibility of the customer.
As soon as we deliver your order to Canada Post or UPS, we will send you a shipment confirmation email with the delivery information and a tracking number to track your shipment online.
We hope you will love everything that you order from us, but if something isn’t quite right you have 15 days from the date of receipt to return it.
For orders delivered in the US, you have 15 days from the date of receipt to return it.
For orders delivered to Europe, you have 7 days from the date of receipt to return it.
You can return all the items, except items on sales, masks, pack of filters, mask chain, and fake collars
We will refund the value of any returned items to which we will deduct a $9 + QC taxes restocking fee for orders shipped within Canada, $15 CAD + QC taxes for orders shipped to the US, and $30 CAD + QC taxes for orders shipped to Europe.
Please note, that we do not reimburse any additional fees that your financial institution may charge you, and that shipping charges are non-refundable.
Please note that for all orders outside Canada, customs brokerage fees can be applied. These fees will be paid by our broker and then will be deduced from your refund.
What are the conditions to return an item?
We ask that items are returned:
– Clean (no deodorant, perfume or make-up stains),
– In unworn condition
– In its original packaging with all attached tags.
For Canadian customers:
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid label.
3. Drop the parcel off at the Postes Canada of your choice. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days after the parcel is back to us. Once we have processed the return you will receive a return and refund confirmation email.
If you have any difficulties with the return process, you can reach us from Monday to Friday between 9:00 am and 5:00 pm at firstname.lastname@example.org
For US and Europe customers:
Please send an email to email@example.com indicating the number of your order, your last name, first name, and shipping address. We will email you a return label.