Returns and refunds
If I am not satisfied with my item, can I return it?
We hope you like everything you order from us, but if something is wrong you have 15 days from the date it was received to return it.
For orders delivered to the United States, you have 15 days from the date of reception to return it.
For orders delivered in Europe, you have 7 days from the date of reception to return it.
Can I return all the items?
All items can be returned, with the exception of products on sale, masks, packs of 10 filters and mock collars.
Am I responsible for returning an item?
We will refund the value of the returned item (s) to which we will deduct a shipping fee of $ 15 + QC taxes for orders shipped to Canada, US $ 20 for orders shipped to the United States and $ 50 + QC taxes for European countries.
Please note that we do not reimburse any additional charges your financial institution may charge you, and that delivery charges are non-refundable.
Please note that for all orders outside of Canada, customs brokerage fees may apply. These fees will be paid by our broker and will then be deducted from your refund.
What are the conditions for returning an item?
We ask you to return the items:
– clean (no trace of deodorant, makeup, perfume or any other stain)
– in their original packaging and bearing all their labels.
How to return your items?
1. Contact us at firstname.lastname@example.org indicating your order number. We will then send you a link to print your return label.
2. Reuse the original packaging, tape the package securely, and attach the prepaid return label.
3. Drop off the package at the Canada Post office of your choice. Please note that you are responsible for the package until it reaches us. So don’t forget to ask for proof of posting.
4. You can expect a refund within 14 days of receiving the package. Once we have processed the return, you will receive a return and refund confirmation email.
If you have any problems with your return, you can contact us Monday through Friday between 9 a.m. and 5 p.m. at email@example.com
For the United States and Europe:
Please send an email to firstname.lastname@example.org indicating your order number, your name, first name, and address. We will email you a return label.