Returns

If I am not satisfy with my item, can I return it ?

We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days from the date of delivery to return it.

For order delivered in the US, you have 18 days from the date of delivery to return it.

Can I return all the items ?

Reduced items cannot be refunded and are considered as final sale.

Am I charged for the returns ?

Two scenarios are possible:

1. You paid the delivery fees:

We will refund the full value of the items returned with the method of payment initially used during the purchase.

2. Delivery fees have been offered to you:

We will refund the value of any returned items to which we will deduct a 4$ restocking fee for orders shipped within Canada and 9$ for orders shipped to the US.

For example: You return an item in the amount of 150$, we will refund you 146$ for orders delivered in Canada or 141$ for orders delivered in the US.

Please note that, in both cases we do not reimburse any additional fees that your financial institution may charge you, and that shipping charges are non-refundable.

What are the conditions to return an item?

We ask that items are returned :

- Clean (no deodorant, perfume or make-up stains),

- Unworn

- In its original packaging and have all their tags on.

How to return ?

For Canada : 

1. Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.

2. Drop the parcel off at the Postes Canada of your choice. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.

3. You can expect to receive a refund within 14 days after the parcel is back to us. Once we have processed the return you will receive a return and refund confirmation email.

If you have any difficulties with the return process, you can reach us from Monday to Friday between 9:00  am and  5:00 pm at info@ugroupmontreal.com

For USA :

Please send an email to info@ugroupmontreal.com indicating the number of your order, your last name, first name and address. We will send you a return label.